Refund policy
Our policy is valid for a period of 1 calendar day from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 1 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Customer’s account must be in good standing
- Service must not be used
- Service malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Exceptions
- No refund or credit is given for any service suspended or terminated because of a violation of our Terms and Conditions or Acceptable Use Policy, regardless of when the service was purchased.
- Dedicated servers must be cancelled at least 15 days before their next renewal date. A renewal invoice for a dedicated server that was not cancelled within this notice period is payable and non-refundable. See "Dedicated server cancellation" in our Terms and Conditions.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
[email protected]
https://magoods.org/clientarea/contact.php
This document was last updated on September 29, 2026
